Returns & Replacements Policy
At Whirlpool Australia, we are committed to your satisfaction and offer a straightforward return process for appliances that are damaged, faulty, or do not meet your expectations. All returns are handled in accordance with Australian Consumer Law to ensure a seamless experience for our home appliance customers.
Initiate Your Request
Contact our Customer Care team within 14 days of delivery with your order number and proof of purchase to begin the return authorization process.
Assessment and Approval
Our technical team will review your request and, if necessary, arrange for a remote assessment or physical inspection to confirm the appliance's condition.
Collection and Logistics
Once approved, we will coordinate a professional courier service to pick up the appliance from your residence at a scheduled time that suits you.
Refund or Exchange Processing
After the item is received and inspected at our warehouse, we will process your full refund or dispatch your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing